The aim of this firm is to provide a prompt and efficient service and keep you informed about the progress of your case at all stages.
Parlbys is committed to eliminating unlawful discrimination and to promoting equality and diversity within our policies, practices and procedures. The firm will treat everyone equally and with the same attention, courtesy and respect.
If at any point you become unhappy with the service we provide to you then please inform us immediately so that we can do our best to resolve the problem for you. Geoff Parlby, Principal of the firm will then have 8 weeks to consider and resolve your complaint. A copy of our full complaints procedure is available on request.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman within 6 months of the date of our final written response to you. The Legal Ombudsman investigates complaints about service issues with lawyers.
If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly. You can find out more about their service by visiting www.legalombudsman.org.uk or contacting them by telephone on 0300 555 0333, writing to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or email firstname.lastname@example.org.